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Basic Quality Improvement Tools

Table of Contents

Introduction

 

 For more information, contact:

   Gary Schouborg, PhD

   (925) 932-1982

   gary@garynini.com

 

Bowen, Skip, Gary Schouborg and David L. Taylor (1997).

The Basic Quality Improvement Tools. Carlsbad, CA: CRM Films.

1st printing, Amherst, MA: HRD Press, 1994.

 

Contents

 

Introduction

 

1. Brainstorming

 

2. Multi-Voting

 

3. Nominal Group Technique (NGT)

 

4. Flow Chart

 

5. Cause and Effect Diagram

    (Fishbone, Ishikawa)

 

6. Data Collection

 

7. Pareto Chart

 

8. Histogram

 

9. Scatter Diagram

 

10. Control Chart 

 

Further Reading/Note

 

              To order manual, email coach@garynini.com