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Gary
Schouborg (1997). “Promoting Transfer Through a Network of Problem Solvers.” In Mary
Broad (Ed.), Transferring Learning to the Workplace (pp. 203-218). Alexandria,
VA: American Society for Training and Development. Promoting Transfer Through
a Network of Problem Solvers Gary
Schouborg Abstract. To support a citywide organization
development effort to improve quality service, the City of San Jose developed
a Facilitator Academy to train selected employees as internal consultants in
key departments. Major stakeholders involved in supporting transfer
throughout the organization development initiative were the mayor, city
manager, heads of departments, training consultants, learners, and
co-workers. The intensive transfer support provided by the consultants far
exceeded their estimates on which their contract was based; this underlines
the fact that stakeholder support for transfer often requires a significant
investment of time and other resources. The full article is available in .pdf format for $5 through PayPal. |
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