Gary Schouborg (1997).
“Promoting Transfer Through a Network of Problem Solvers.”
In Mary Broad (Ed.), Transferring Learning to the Workplace (pp. 203-218).
Alexandria, VA: American Society for Training and Development.
Promoting Transfer Through a
Network of Problem Solvers
Abstract. To support a citywide organization development effort to improve quality service, the City of San Jose developed a Facilitator Academy to train selected employees as internal consultants in key departments. Major stakeholders involved in supporting transfer throughout the organization development initiative were the mayor, city manager, heads of departments, training consultants, learners, and co-workers. The intensive transfer support provided by the consultants far exceeded their estimates on which their contract was based; this underlines the fact that stakeholder support for transfer often requires a significant investment of time and other resources.
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